1. Scope and who we are
This Privacy Policy applies to the SUMMIT Development website, our official mobile applications, customer portals, and related digital services (together, the “Services”). SUMMIT Development is responsible for deciding how personal information covered by this policy is used.
This policy does not replace the terms of any property reservation, sale, maintenance, or other signed agreement. Those agreements may require additional information and contain separate notices relevant to the transaction.
2. Information we collect
The information we collect depends on the Service and features you use. It may include:
- Contact and identity information, such as your name, phone number, email address, account identifiers, and information needed to verify your identity.
- Inquiry and customer information, such as the project or property you are interested in, messages, viewing requests, reservations, contracts, payment-plan information, and service history.
- Content you provide, including support requests, feedback, documents, photographs, or other files you choose to upload.
- Device and usage information, such as IP address, device type, operating system, app version, language, approximate region, crash information, and activity needed to operate and secure the Services.
- Notification identifiers, if you enable push notifications.
- Camera, photo-library, file, or precise-location information only when a feature requires it, you choose to use that feature, and your device grants permission. You can withdraw device permissions in your operating-system settings.
3. How we receive information
We receive information directly from you when you create or use an account, submit a form, contact us, upload content, or complete a customer transaction. We also receive technical information automatically from your browser or device and may receive information from authorized representatives, payment or communications providers, and other parties involved in a transaction you request.
4. How we use information
- Provide, personalize, maintain, and secure the Services and your account.
- Respond to inquiries, arrange viewings, manage customer relationships, and deliver requested property or after-sales services.
- Send service messages, project updates, security alerts, and notifications you have enabled.
- Process and keep records of reservations, contracts, payments, support, and other requested transactions.
- Detect misuse, prevent fraud, troubleshoot errors, analyze performance, and improve our Services.
- Comply with legal, regulatory, accounting, and dispute-resolution obligations.
- Send marketing communications where permitted. You may opt out at any time using the message instructions or by contacting us.
5. Legal grounds
Depending on the context and applicable law, we process information to perform a contract or take steps you request before a contract, comply with legal obligations, pursue legitimate business interests such as service security and customer support, or based on your consent. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing.
6. When we share information
We do not sell your personal information. We may share only what is reasonably necessary with:
- Service providers that host, secure, support, analyze, communicate, or otherwise help operate the Services under appropriate obligations.
- Payment, banking, legal, engineering, property-management, and other partners involved in a transaction or service you request.
- Government, regulatory, judicial, or law-enforcement authorities when required by law or necessary to protect rights and safety.
- A successor or transaction counterparty in a merger, restructuring, financing, or sale, subject to appropriate confidentiality and legal safeguards.
- Other parties when you direct us to share information or give valid consent.
7. International processing
Some service providers may process information in countries other than your own. Where required, we use contractual, technical, and organizational safeguards designed to protect information when it is transferred internationally.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes described here, including providing the Services, maintaining transaction and warranty records, resolving disputes, enforcing agreements, and meeting legal, tax, and accounting requirements. Retention periods vary by record type. We delete or de-identify information when it is no longer required, unless the law permits or requires longer retention.
9. Security
We use administrative, technical, and physical measures designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Keep your credentials confidential and contact us promptly if you suspect unauthorized account activity.
10. Your choices and rights
Subject to applicable law, you may ask to access, correct, update, export, restrict, object to the use of, or delete your personal information. You may also withdraw consent, opt out of marketing, disable notifications, and manage device permissions through your settings.
To request deletion of your account and associated personal information, email us from the address linked to your account with the subject “Account Deletion Request.” We may verify your identity before acting. We will delete or de-identify eligible information and explain any information we must retain for legal, contractual, fraud-prevention, or legitimate recordkeeping reasons.
11. Cookies and external services
Our website may use essential cookies or similar technologies to operate securely and remember preferences. The Services may also open third-party services, such as maps, telephone, email, social networks, payment services, or WhatsApp. Those parties process information under their own privacy policies, and we encourage you to review them.
12. Children’s privacy
The Services are not directed to children under 13 and are not intended to let children enter property transactions. We do not knowingly collect personal information from children under 13. If you believe a child has provided information without appropriate authorization, contact us so we can take suitable action.
13. Changes to this policy
We may update this policy to reflect changes in our Services, practices, or legal obligations. We will publish the updated version here, change the effective date, and provide additional notice where required.